Welcome to Modish Foot Wear’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, global delivery services, and shopping experience. Whether you’re a fashion-forward professional, a busy parent, or a trendsetter looking for your next favorite pair, we’re here to help.
About Our Products
What types of shoes does Modish Foot Wear offer?
We specialize in a curated selection of fashionable footwear including:
- Boots
- Clogs
- Flats
- Heels
- Loafers
- Oxfords
- Sandals
- Sneakers & Athletic Shoes
Are your shoes true to size?
Our shoes generally run true to size, but we recommend checking individual product descriptions for specific sizing guidance. Each product page includes detailed sizing charts to help you find your perfect fit. If you’re between sizes or have particular fit concerns, we suggest sizing up for comfort.
Do you offer wide-width options?
Currently, we focus on standard width footwear, but many of our styles are designed with flexible materials that accommodate various foot shapes comfortably. Look for styles labeled “comfort fit” or “flexible” in our collection.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, visit our homepage and click “Sign In” where you’ll find the option to register. Having an account lets you track orders, save favorites, and enjoy faster checkout.
I forgot my password. How can I reset it?
Click “Sign In” at the top of any page, then select “Forgot Password.” Enter the email address associated with your account, and we’ll send you a link to create a new password. The link expires in 24 hours for security.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery, which means changes may not always be possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Payment Options
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. Your credit card information is processed securely and never stored on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly.
Why was my payment declined?
Payment declines usually occur due to:
- Incorrect card details (number, expiration date, or CVV)
- Insufficient funds
- Your bank’s fraud prevention measures
- International transaction restrictions (for non-US cards)
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries worldwide, excluding some Asian regions and remote locations. During checkout, simply enter your address to confirm whether we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch with full tracking
- Free Shipping (orders over $50): Via EMS, arriving 15-25 days after dispatch with basic tracking
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and instructions. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), basic tracking is available through the carrier’s website.
Why is my package delayed?
Most delays occur due to:
- Customs clearance (for international orders)
- Incorrect or incomplete address information
- Carrier delays during peak seasons
- Unforeseen circumstances like weather events
Are there additional fees for international orders?
While we don’t charge additional fees, some countries may assess customs duties, taxes, or import fees upon delivery. These charges are the customer’s responsibility and vary by country. We recommend checking with your local customs office for estimates.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, in original condition with all tags attached, and in their original packaging. We’ll refund the item price (minus original shipping costs) once we receive and inspect your return.
How do I initiate a return?
To start a return:
- Email [email protected] with your order number and reason for return
- We’ll provide return instructions and a return authorization number
- Package the item securely with the RA number visible
- Ship using a trackable method (you’re responsible for return shipping costs)
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return process) and place a new order. This ensures you receive your desired item as quickly as possible.
What if my item arrives damaged or defective?
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover return shipping costs in these rare cases.
Contact & Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For fastest service, please include your order number in all communications.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM Mountain Time (US). Emails received outside these hours will be answered the next business day.
Where is Modish Foot Wear located?
Our headquarters and fulfillment center is located at:
2665 Despard Street
El Paso, TX 88510
United States
2665 Despard Street
El Paso, TX 88510
United States
Didn’t find the answer you need? Our friendly customer service team is always happy to help. Email us at [email protected] for personalized assistance with your Modish Foot Wear experience.
Happy stepping in style!